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We are take pride in good customer service and communication
Order Policy Summary
Before Paying: Please review our current turnaround time. If you need your order sooner, contact us by email or text—rush fees apply.
Order Process:
A design fee of $5–$50 is added to every order based on complexity.
No design work or mockups begin until full payment is received.
Orders run on weekly rotations. Your rotation week will be shared within 48 hours after payment.
Mockups are usually sent 3–5 days before your scheduled rotation.
We ask that you give us flexibility if needed as we pride ourselves in communication and details are communicated as timely as we are able.
You are welcome to check in, but we will keep you updated starting the week before your rotation. Excessive communication causes us to slow down on work so please be mindful.
Shipping & Pickup:
We do not hand-deliver items.
Local customers must select a pickup location at checkout.
If pickup does not work for you, please choose shipping.
Refunds:
Refunds are only issued if the mistake is on our end.
Returns / Corrections If we made an error (wrong thread color, misspelling, incorrect item, etc.), contact us within 7 days with your order number, a description of the issue, and photos if needed. Email/Text corrections to contact info listed below.
Questions Email embroiderybyamt@gmail.com, text 812-671-7312, or message us on social media @amtembroidery.
By submitting order, you acknowledge and agree to all policies above.
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